Terms of Service
Effective Date: March 28, 2026 Last Updated: March 28, 2026 These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Anima Labs Ltd, a company incorporated in England and Wales, and its affiliates including Anima Labs Inc. (collectively, “Anima,” “we,” “us,” or “our”). These Terms govern your access to and use of the Anima platform, APIs, SDKs, documentation, and related services (collectively, the “Service”) available at https://useanima.sh. By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” or “Customer” shall refer to that organization.1. Definitions
“Agent” means an autonomous or semi-autonomous artificial intelligence software program that accesses or uses the Service on behalf of a Customer or Organization. “Agent Identity” means the set of credentials, identifiers, and capabilities provisioned to an Agent through the Service, including but not limited to email addresses, phone numbers, cryptographic identifiers (DIDs), and vault entries. “API” means the application programming interfaces provided by Anima for programmatic access to the Service. “API Key” means the unique authentication credential issued to a Customer for accessing the API. “Organization” means a legal entity that has entered into these Terms and under which one or more Users and Agents operate. “Platform” means the Anima infrastructure, including email services, phone/SMS services, credential vault, cryptographic identity (DIDs), verifiable credentials, and the Agent-to-Agent (A2A) protocol. “Service” means the Anima platform, APIs, SDKs, documentation, dashboard, and all related services. “User” means any individual who accesses the Service on behalf of an Organization, including developers, administrators, and operators. “Vault” means the encrypted credential storage system provided as part of the Service.2. Account Registration and API Keys
2.1 Account Creation
To use the Service, you must create an account by providing accurate, complete, and current information. You must maintain the accuracy of this information throughout the term of your use.2.2 API Keys
Upon registration, you will be issued API Keys for programmatic access to the Service. You are responsible for:- Maintaining the confidentiality and security of all API Keys.
- All activity that occurs under your API Keys, whether authorized or unauthorized.
- Immediately notifying Anima at legal@useanima.sh if you become aware of any unauthorized use or compromise of your API Keys.
2.3 Account Security
You shall implement reasonable security measures to protect your account credentials and API Keys. Anima reserves the right to suspend access if we reasonably believe your credentials have been compromised.3. Acceptable Use Policy
3.1 General Requirements
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall ensure that all Agents operating under your account comply with this Acceptable Use Policy.3.2 Prohibited Activities
You shall not, and shall not permit any Agent to:- Fraud and Deception: Engage in fraudulent, deceptive, or misleading activities, including impersonating humans or other entities without proper disclosure, or using Agent Identities to deceive third parties.
- Spam and Unsolicited Communications: Send unsolicited bulk email, SMS, or other communications; engage in email harvesting; or distribute malware or phishing content.
- Illegal Activity: Use the Service in violation of any applicable law, regulation, or third-party right, including laws governing telecommunications and data protection.
- System Interference: Interfere with or disrupt the integrity or performance of the Service, attempt to gain unauthorized access to other accounts or systems, or circumvent rate limits or security measures.
- Harmful Content: Use the Service to generate, store, or transmit content that is unlawful, defamatory, threatening, or that infringes intellectual property rights.
- Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
- Unauthorized Resale: Resell, sublicense, or redistribute the Service without Anima’s prior written consent.
3.3 Agent Conduct Requirements
Customers are solely responsible for the conduct of their Agents. All Agents must:- Clearly identify themselves as AI agents when interacting with third parties, unless otherwise permitted by applicable law.
- Operate within the scope of permissions and capabilities granted by the Customer.
- Comply with all applicable laws and regulations in the jurisdictions in which they operate.
- Respect rate limits, usage quotas, and fair usage policies.
3.4 Enforcement
Anima reserves the right to investigate and take appropriate action against violations of this Acceptable Use Policy, including suspension or termination of access, removal of content, and reporting to law enforcement authorities.4. Service Level Commitments
4.1 Uptime Target
Anima targets 99.9% monthly uptime for the core Service, measured as the percentage of total minutes in a calendar month during which the Service is available. Scheduled maintenance windows, which will be communicated at least 48 hours in advance, are excluded from uptime calculations.4.2 Service Credits
If the Service falls below the 99.9% uptime target in any calendar month, eligible Customers on paid plans may request service credits in accordance with the Service Level Agreement published at https://useanima.sh/sla.4.3 Exclusions
Uptime commitments do not apply to: (a) features identified as alpha, beta, or preview; (b) downtime caused by factors outside Anima’s reasonable control, including force majeure events; (c) downtime resulting from Customer’s equipment, software, or network connections; or (d) downtime caused by Customer’s breach of these Terms.5. Rate Limiting and Fair Usage
5.1 Rate Limits
The Service enforces rate limits on API calls, email sending, SMS sending, and other operations. Current rate limits are published in the API documentation and may vary by plan tier.5.2 Fair Usage
Even within published rate limits, Anima reserves the right to throttle or restrict access if usage patterns are inconsistent with normal business operations, place disproportionate load on the infrastructure, or negatively impact other customers.5.3 Notification
Anima will make reasonable efforts to notify you before imposing restrictions under this section, except where immediate action is necessary to protect the Service or other customers.6. Email Sending Policies
6.1 Anti-Spam Compliance
All email sent through the Service must comply with applicable anti-spam legislation, including but not limited to:- CAN-SPAM Act (United States): All commercial email must include a valid physical postal address, a clear and conspicuous unsubscribe mechanism, and accurate header information. Unsubscribe requests must be honored within 10 business days.
- GDPR (European Union): Email communications to EU residents must comply with the General Data Protection Regulation, including obtaining valid consent where required under Article 6 and Article 7.
- PECR (United Kingdom): Email to UK recipients must comply with the Privacy and Electronic Communications Regulations.
- CASL (Canada): Email to Canadian recipients must comply with Canada’s Anti-Spam Legislation, including obtaining express or implied consent.
6.2 Agent Email Requirements
Agents sending email through the Service must:- Use only email addresses provisioned through the Platform or verified custom domains.
- Include clear identification that the sender is an AI agent, where required by law or recipient policy.
- Not forge, spoof, or misrepresent email headers or sender identity.
- Maintain bounce rates below 5% and spam complaint rates below 0.1%.
6.3 Email Suspension
Anima reserves the right to immediately suspend email sending capabilities if: (a) bounce rates or spam complaint rates exceed acceptable thresholds; (b) the Customer’s sending practices violate applicable law; or (c) the Customer’s email activity negatively impacts the Platform’s sending reputation.7. Phone and SMS Usage Policies
7.1 Regulatory Compliance
All phone and SMS usage through the Service must comply with applicable telecommunications regulations, including:- TCPA (United States): You must obtain prior express consent (or prior express written consent for marketing messages) before sending SMS or making automated calls to US numbers. You must honor opt-out requests immediately.
- 10DLC Registration: Customers sending SMS to US numbers must complete 10DLC (10-Digit Long Code) registration through the Platform before sending application-to-person (A2P) messages.
- GDPR and ePrivacy: SMS to EU recipients must comply with applicable EU data protection and electronic communications laws.
7.2 Prohibited SMS Content
The following content is prohibited in SMS messages sent through the Service: SHAFT content (sex, hate, alcohol, firearms, tobacco), illegal substances, deceptive or misleading offers, phishing or social engineering, and content that violates carrier acceptable use policies.7.3 Call Recording and Monitoring
If you use the Service to record or monitor phone calls, you are solely responsible for complying with all applicable consent and notification requirements under federal and state law.8. Vault and Credential Storage
9.1 Encryption
All data stored in the Vault is encrypted at rest using AES-256 encryption and in transit using TLS 1.2 or higher. Anima employs industry-standard key management practices.9.2 Customer Responsibility
You are solely responsible for:- The content stored in your Vault, including ensuring you have all necessary rights to store such content.
- Managing access controls and permissions for Vault entries.
- Maintaining backup copies of critical credentials and secrets, as Anima’s liability for data loss is limited as set forth in Section 14.
9.3 Prohibited Vault Content
You shall not store in the Vault: content that violates applicable law, malware or malicious code, or content that infringes third-party intellectual property rights.9. Data Processing and Privacy
10.1 Privacy Policy
Our collection and use of personal data in connection with the Service is described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.10.2 Data Processing Agreement
For Customers who require a Data Processing Agreement under GDPR or other applicable data protection laws, our standard Data Processing Agreement is available and is incorporated into these Terms where applicable.10.3 Customer Data
As between you and Anima, you retain all rights in and to the data you submit to the Service (“Customer Data”). You grant Anima a limited, non-exclusive license to process Customer Data solely as necessary to provide and improve the Service.10. Intellectual Property
11.1 Anima IP
The Service, including all software, APIs, documentation, designs, trademarks, and other intellectual property, is and remains the exclusive property of Anima. Nothing in these Terms grants you any right, title, or interest in the Service except the limited right to use the Service in accordance with these Terms.11.2 Customer IP
As between you and Anima, you retain all intellectual property rights in your Customer Data, Agent configurations, and any software you develop using the Service. These Terms do not transfer any Customer intellectual property to Anima.11.3 Feedback
If you provide Anima with feedback, suggestions, or ideas regarding the Service (“Feedback”), you grant Anima a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without obligation to you.11. API Terms
12.1 API Access
Access to the API is granted subject to these Terms and the API documentation. You shall use the API only in accordance with the published documentation.12.2 Versioning
Anima uses semantic versioning for the API. Major version changes that include breaking changes will be communicated at least 90 days in advance.12.3 Deprecation Policy
When an API version or feature is deprecated:- Anima will provide at least 90 days’ notice before removing a major API version.
- Deprecated features will be clearly marked in the API documentation and response headers.
- Anima will provide migration guides for significant version changes.
12.4 Backward Compatibility
Within a major API version, Anima will maintain backward compatibility. Additive changes (new endpoints, new optional fields) are not considered breaking changes.12. Billing and Payments
13.1 Pricing
The Service is offered on a usage-based pricing model. Current pricing is published at https://useanima.sh/pricing and may be updated from time to time with 30 days’ prior notice.13.2 Usage-Based Billing
You will be billed based on your actual usage of the Service, including but not limited to: API calls, emails sent and received, SMS messages, phone minutes, virtual card transactions, vault storage, and agent identities provisioned.13.3 Invoicing
Invoices are generated monthly and are due within 30 days of the invoice date unless otherwise agreed in a separate order form. All fees are stated in US Dollars unless otherwise specified.13.4 Taxes
All fees are exclusive of applicable taxes, duties, and levies. You are responsible for all taxes associated with your use of the Service, except for taxes based on Anima’s net income.13.5 Late Payments
Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. Anima reserves the right to suspend the Service for accounts with payments overdue by more than 30 days.13. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ANIMA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.14. Limitation of Liability
15.1 Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ANIMA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.15.2 Cap on Liability
ANIMA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO ANIMA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).15.3 Exceptions
The limitations in this Section 14 do not apply to: (a) either party’s indemnification obligations; (b) either party’s breach of confidentiality obligations; (c) your breach of Section 3 (Acceptable Use Policy); or (d) liability that cannot be limited under applicable law.15. Indemnification
16.1 Customer Indemnification
You agree to indemnify, defend, and hold harmless Anima and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:- Your use of the Service or any Agent’s use of the Service under your account.
- Your breach of these Terms or any applicable law or regulation.
- Your Agent’s interactions with third parties, including any claims arising from email, phone, SMS, or card transactions initiated by your Agents.
- Any content or data you submit to or transmit through the Service.
16.2 Anima Indemnification
Anima agrees to indemnify, defend, and hold harmless Customer from and against any third-party claims that the Service, as provided by Anima, infringes such third party’s intellectual property rights, provided that Customer promptly notifies Anima of the claim, gives Anima sole control of the defense, and cooperates with Anima’s defense.16. Termination and Suspension
17.1 Termination by Customer
You may terminate your account at any time by providing written notice to Anima. Termination does not relieve you of any obligation to pay fees incurred prior to termination.17.2 Termination by Anima
Anima may terminate or suspend your access to the Service immediately, without prior notice, if:- You breach any material provision of these Terms.
- You fail to pay any fees when due after a 15-day cure period.
- Your use of the Service poses a security risk to the Service or other customers.
- Required by applicable law, regulation, or court order.